Job | Support Engineer - Microsoft (GTSC) India Pvt Ltd

Experience required for the Job: 4 - 9 years

Annual Salary of the Job: 0.0 - 0.0 Lacs

Job Location: Bengaluru/Bangalore

Dear Candidate,

Microsoft India Global Technical Support Centre (GTSC)

Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft"s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China.

Microsoft"s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.

For more details regarding India GTSC, please visit
http://www.microsoft.com/india/gtsc

The Role

The Support Engineer - DSMSG acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Corporate Customers, including issues escalated to the highest levels of Management. The candidate will provide technical support including product technical training to peers.

A DSMSG Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies (Visual Studio and Office).

Responsibilities:

*Troubleshooting complex technical issues, identifying and fixing the reported issues.
*Write samples or "how to" prototypes to explain a particular technique/technology or Product.
*Identify and escalate reported bugs in Microsoft products.
*Provide appropriate alternate implementations/techniques/workarounds to help developers workaround a confirmed bug in Microsoft"s products
*Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.

Required Skills :
- Strong in these technologies: C# or VB.NET, Web or Windows Applications development, XML, Web Services.
- Should have exposure to ASP.Net, HTML5, CSS, JScript, VBScript.
- Strong in OOPs concepts
- Knowledge of core OS concepts (processes, threads, scheduling, memory management, etc)
- 3+ years of experience in developing windows applications / components or Web based application.

Desired Skills :
- Prior technical support experience
- MCAD, MCSD, MCPD certifications
- VB, ASP knowledge.
- C++, COM, Win 32, MFC coding experience.
- Enterprise/Corporate working experience
- Experience with software development and/or test
- Knowledge of Programming against Microsoft Office Products/Microsoft Exchange Server is an added advantage.

Critical Exposure areas;
1)Great troubleshooting skills
2)Good imagination to come up with multiple approaches to the problem and use them quickly
3)Ability to learn from an issue/situation and adapt and carry forward the solution to another seemingly unrelated issue.


The position requires working in EVENING / NIGHT SHIFTS and provides VOICE-BASED SUPPORT


Regards
Madhavi